How to request data deletion
Dashmallow is operated by Dashmallow Limited. You can request deletion of your personal data at any time.
Option 1 — Delete your account inside Dashmallow
Log in to Dashmallow, go to Settings → Security, and choose Delete Account. This deletes your account data, client records, OAuth tokens, reports, and stored files immediately — there is no waiting period for this option.
Log in to Dashmallow, go to Settings → Security, and choose Delete Account. This deletes your account data, client records, OAuth tokens, reports, and stored files immediately — there is no waiting period for this option.
Option 2 — Email a deletion request
Email info@dashmallow.com with the subject line Data Deletion Request and include the email address connected to your Dashmallow account.
Email info@dashmallow.com with the subject line Data Deletion Request and include the email address connected to your Dashmallow account.
Processing time for email requests
Email-based deletion requests (Option 2) are processed within 30 days of receipt, since they require manual verification. We will email confirmation once the request is completed. Option 1 above does not require this waiting period.
Email-based deletion requests (Option 2) are processed within 30 days of receipt, since they require manual verification. We will email confirmation once the request is completed. Option 1 above does not require this waiting period.
What gets deleted
- Your account and profile information
- Meta and Google OAuth tokens
- Client records and recipient information
- Ad account assignments and data source history
- Generated reports, report PDFs, Excel exports, and report snapshots
- Advertising metrics stored for reporting
- AI-generated summaries and report comments
Billing records or transaction history may be retained where required by financial, tax, or legal obligations.
Revoking Meta or Google access
You can revoke platform access without deleting your Dashmallow account:
- Google Ads: Go to Google Account Permissions, find Dashmallow, and remove access.
- Meta Ads: Go to Facebook App Settings, find Dashmallow, and remove access.
- Inside Dashmallow: Go to the Connections page and disconnect the platform.
Revoking access — whether from Facebook App Settings, Google Account Permissions, or the Connections page inside Dashmallow — only stops Dashmallow from retrieving new data going forward. It does not delete data already stored with Dashmallow. To delete data you've already generated or stored, use the deletion request options above.
Questions?
Email info@dashmallow.com. We aim to respond within 2 business days.